Guarantee: Every product you buy is 100% Guarentee. If any product you get is defected you may return it immediately for a replacement or your money back! Just call 406-728-0389 or e-mail me @ www.info@frommetoyougifts.net and I will contact you asap. We are not responceable If damage by the carrier. but let me know any how so I may report it too and I will see if there is any way I can help.